Question 1

How can I contact you?

Accepted Answer

Feel free to reach out to us via our contact form or email at hello@buffstuds.com.au.

Question 2

What is our Premium Buff Cover?

Accepted Answer

Our Premium Buff Cover's are our premium gym tee, designed as the perfect 'pump cover'.Comfortable, loose and perfect for getting that vascular and buff look.Heavy weight - 240gsmBoxy and oversized with drop shouldersWashed faded colours for the perfect vintage aesthetic.Grab yours today and Feel the Buff! 💪

Question 3

What is a Pump Cover?

Accepted Answer

In the gym world, a 'pump cover' is slang for oversized clothing - usually a hoodie or a loose-fitting T-shirt that gym-goers wear during their warm-up to stay cozy or build up a sweat. Once they've achieved a good 'pump' (when muscles look bigger due to increased blood flow from lifting), they often take off the pump cover to show off their physique.At Buff Studs, our Premium Buff Covers make the ultimate pump covers - perfect for layering, warming up, or rocking that satirical lifting vibe!

Question 4

What's the difference between your Premium Buff Cover and Classic Buff Graphic Tee?

Accepted Answer

Our Premium Buff Cover's are our oversized heavy weight tees referred to as 'pump covers'.100% carded cotton for a comfortable fit.240gsm - heavy weight.Oversize fit.Faded colours.Our Classic Buff Graphic Tee is our staple true to size t-shirts with a mid weight thickness.100% soft ring spun cotton for a comfortable fit.183g/㎡ - perfect for any season.True to size. Standard colours.

Question 5

What sizes do your t-shirts come in?

Accepted Answer

Our Premium Buff Covers are available in sizes S to 3XL.Our Classic Buff Graphic Tees are available in sizes S to 5XL.Check our sizing guide for exact measurements!

Question 6

How do I care for my t-shirt?

Accepted Answer

Machine wash cold, inside out, with similar colors. Tumble dry low or hang dry for best results.Check our Garment Care for further information.

Question 7

What are your shirts made of?

Accepted Answer

Our shirts are made of high-quality, soft, and durable 100% cotton.

Question 8

Are your products eco-friendly?

Accepted Answer

We strive to use sustainable materials and processes wherever possible. All of our packaging is 100% eco-friendly, including high-quality, compostable ecomailers and garment bags made in Australia.

Question 9

How long will my printed t-shirt last?

Accepted Answer

Using the latest print technology and proper care, your garments are designed to last for years. Refer to our Garment Care instructions for detailed guidance.

Question 10

Do you offer AfterPay?

Accepted Answer

AfterPay is available for customers in Australia, New Zealand, and the US. Please ensure you are eligible for an AfterPay account before using this payment method. For issues with AfterPay, please contact AfterPay directly.

Question 11

How to track my order?

Accepted Answer

Once your order leaves us, we’ll email you a tracking number. Simply click the tracking number to check your order’s real-time status. You can also track your order here.

Question 12

Can I change my order address?

Accepted Answer

Yes, you can change your order address! Please contact us at orders@buffstuds.com.au as soon as possible after placing your order, so we can update it before your items are shipped.

Question 13

Can I change my billing address?

Accepted Answer

Yes, you can change your billing address! Please contact us at orders@buffstuds.com.au as soon as possible after placing your order, so we can update it before your items are shipped.However, if your shipping address is correct, you will receive your order without any issues. If you need further assistance, please contact us.

Question 14

I didn’t receive an order confirmation

Accepted Answer

Start by checking your spam folder. If you don’t find it there, we may have an incorrect email address on file. Reach out to us at orders@buffstuds.com.au with the full name used for the order, and we’ll resolve it promptly.

Question 15

What should I do if I have received a faulty or incorrect item?

Accepted Answer

We’re sorry to hear that you have received a faulty or incorrect item. Please email us at orders@buffstuds.com.au with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.

Question 16

How long will it take to receive my order?

Accepted Answer

Expected range of time for customers to receive all orders are within 4-6 weeks from date of purchase. International orders requiring an additional 1-2 weeks.

Question 17

What if my parcel is lost?

Accepted Answer

If Australia Post or any other courier loses your parcel, don’t worry—we’ve got you covered. For delivery issues, you can contact the courier directly or reach out to us at orders@buffstuds.com.au for further assistance.

Question 18

Do you ship internationally?

Accepted Answer

Yes, we currently ship to New Zealand and the United States. Stay tuned as we work on expanding our international shipping options in the future!

Question 19

What about customs and fees for international orders?

Accepted Answer

If you're ordering from outside Australia, please be aware that customs and import duties may apply. These fees are not controlled by us and vary by country. We recommend checking with your local customs office for more information before placing your order.

Question 20

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery. Please note that customers are responsible for covering the return postage costs. Unfortunately, we cannot offer a refund if more than 14 days have passed since you received your item. You can refer to our Returns policy here.

Question 21

Do you offer exchanges?

Accepted Answer

We do not offer direct exchanges. Instead, please return your item for a refund and place a new order for the desired item.If you receive a faulty item, contact us at returns@buffstuds.com.au with detailed information and photos of the issue. Once we receive and inspect your return, we will notify you of the refund status. Refunds will be credited back to your original payment method. Please note that processing times for refunds may vary depending on your bank or credit card provider.

Question 22

How do I submit a return?

Accepted Answer

To submit a return, please contact us at returns@buffstuds.com.au. Our team will guide you through the process.

Question 23

What are your conditions for returns?

Accepted Answer

Items must be returned in their original condition: 100% unworn, unwashed, unperfumed, free from makeup and fake tan, and with tags intact. Customers are responsible for return postage costs, and we recommend using a traceable delivery method to ensure safe and documented delivery. Buff Studs cannot be held responsible for any loss or damage to returned parcels.Items that fail to meet these return conditions will not be accepted, and the customer will be notified.For assistance or to initiate a return, contact our support team at support@buffstuds.com.au. Be sure to check our sizing guide or reach out for help choosing the right size. For returns due to damage or defects, please email us at returns@buffstuds.com.au.

Question 24

AfterPay returns

Accepted Answer

Once we process your refund, it will appear in your AfterPay account. If any refund is due to your card, it will be credited back to the card used for the original payment.

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